Passengers may be entitled to compensation in case of involuntary denied boarding, cancellation and in cases of delay in arrival of at least 3 hours. The amount depends upon the distance the flight in question has, or will, or was planned to cover, as well as the length of the delay.
- 250€ for flights under 1500 kilometers
- 400€ for flights within the EU covering more than 1500 kilometers and for all flights between 1500 and 3500 kilometers
- 600€ for all flights that do not fall into the categories above.
In case of cancellation and delay the right to compensation may be repealed if the airline can prove that the delay or cancellation was caused by extraordinary circumstances, which could not have been avoided even if all reasonable measures had been taken.
Circumstances such as these can occur in cases of political instability, weather conditions that are incompatible with the execution of the flight in question, safety hazards, unforeseen security issues, or strikes that affect the performance of the airline.
Air carriers may in some cases reduce the compensation by 50 % if the passenger is rerouted to their final destination, and the delay in arrival is 2-4 hours after the originally scheduled time of arrival, at their final destination, depending on the length of the flight.