Other complaint authorities

The Danish Transport, Construction and Housing Authority does not handle complaints concerning consequential damages that are the result of cancellations, delays or denied boarding.

Neither does the Danish Transport, Construction and Housing Authority handle complaints concerning baggage transport, passenger injuries or death. 

Complaints concerning these matters may in some instances be directed to Pakkerejse-Ankenævnet, if the flight was part of a package tour, Consumer Centre Europe or the Danish consumer authority – Center for Klageløsning/Danish Competition and Consumer Authority.

If you have complaints concerning other matters during your flight, you may contact the European Consumer Centre Denmark, to see whether you are entitled to some form of compensation or refund.

Updated: 10.08.2018